My Better Half bought me a GoPro Hero3+ for my birthday (that’s already a while ago, but a lot has happened in the past months).
I tried videography with my D800, but I must honestly admit it is not my thing. It’s too bulky and too much of a hassle, and really, my heart’s not in it. I’m a still photographer.
But with the GoPro things are very good, very easy, not a hassle and especially now that I’m diving so much, the GoPro is quick and easy to take a long.
But there we ran into the problem. On land the GoPro is fabulous. Fantastic colors. But in the water, as soon as you get below 3-4 meters everything turns blue.
I’m kind of at a loss that GoPro themselves doesn’t supply the necessary filters with this. They supply the craziest things as accessories with the little camera, and Hero3(+) comes by default in a waterproof housing. So you’d think that the good people at GoPro made this thing to go under water.
I started Googling red filters for GoPro. A couple of hits came out of that, but the one that stood out for me was the PolarPro link.
I was a bit hesitant at first, but decided to go for the Switchblade, which is a combination of red filter and macro filter.
And see here. The difference is remarkable.
The video above was a quick test just for the sake of showing the difference with filter and without filter. It was shot at about 5 meters depth.
It works really great between about 4-15 meters. When you go deeper, the effect of the loss of light will be heavier, and the red filter won’t be able to compensate as much as it would at shallower depths. The compensation will stay closer to the camera and further away the blue will still come out.
But nonetheless, it really works wonders.
Being a photographer, and having much experience with macro photography, I must say that the macro filter doesn’t do much for me personally. There is a slight difference, but just slightly. Close focusing will still render the video out of focus.
Now when I go out with the GoPro I will just leave both the red filter AND macro filter on. It doesn’t make much of a difference anyway.
Initially getting the package was quite an operation.
I’m at the moment located in quite a remote location and having the package sent over proved to be quite a challenge. The postal service in this place is marginal at best, and delivery of anything seems to be subject to the mood of the post man. So when, after a month, I still hadn’t received the package, I contacted PolarPro and asked them about it. Since I hadn’t received a tracking number, I had no way of tracing the package myself. But they could, and I was told that the package had been stuck in customs.
But no worries, they would resend a new package with DHL, and it should arrive in 5 days (“yeah, right”, I thought). And indeed, 5 days later the package arrived. I had to pay some taxes and duties, but I had my package.
And I was eager to try. The next day I wanted to give it a try, and to my (unpleasant) surprise I found that the filter did not fit the Hero3+. The package read SwitchBlade 3+, and I ordered it from the Hero3+ accessory section of the website, but after inquiring again with PolarPro we found out that this really was the filter for the Hero3, which has a slightly different case around the lens. It’s still unclear how this mistake occurred, but the great people at PolarPro did not hesitate to send a new package, again with DHL, and sure enough 5 days later the new package arrived. And this one did fit.
PolarPro requested I return the other filter, which in any other case I would happily do, but like I mentioned before, the location I’m in is quite limited with its services, and right now even the ferries to and from the island are mostly out of service (until further notice). It would cost me two days and about 200US$ (excluding sending the package) to get to a location to return the package from.
I wrote PolarPro a mail and explained this to them. I told them if it was possible they would just charge my credit card for the extra filter (it was only 60US$), because that would be way cheaper for me in the end.
I promptly received a mail back from them telling me to never mind, it was ok. No need to worry about anything, no need to pay or return anything, and thank you for shopping with us.
You want customer service?
This is it.
This is the kind of customer service any company can set as an example.
This is the kind of customer service I haven’t received in a very long time.
Thank you, PolarPro!